Ordering Options

• ONLINE: Orders can be placed through our Online Store 24/7. Orders are processed Monday-Friday during our regular business hours of 8:00 am to 3:30 pm PST. We are closed on most standard US holidays: President's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas and New Year's.
  We accept Mastercard, Visa, Discover, American Express, Paypal Express and Paypal "Bill Me Later" online.
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• PHONE: Call 888-700-5007 (toll free in US) or 562-630-6258, 8:00 to 3:30 PST, Monday through Friday. Have your Mastercard, VISA, Discover, or American Express card number and expiration date handy.
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  BY FAX: Transmit your charge card number and expiration date, along with your order and shipping address. FAX number: 562-630-6258, 24 hours a day.
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  BY MAIL:

1. -Use any plain piece of paper to place your order.
2. -Print your name and address clearly and legibly.
3. -ITEMS SHIPPED BY TRUCK: Use a street address; we cannot ship to a post office box number. List your phone number (required by shipper).
4. -List the items you want along with any pertinent information.
5. -Email us for shipping charges where required.
6. -California residents add sales tax (your local rate).
7. -Enclose payment in form of money order, cashier's check, personal check, or use your VISA, MASTERCARD, DISCOVER, or AMERICAN EXPRESS giving the account number and expiration date (a "must").
8. NOTE: All orders must be made payable in US funds, drawn on a US bank.
9. Send your order to:

   Glen-L marine designs
   232 Avenida Fabricante #105
   San Clemente, CA 92673

Important: Do NOT send payment by Western Union. These are not delivered, but must be picked up at locations that are not close to our facilities.

DELIVERY: Orders are normally shipped from stock WITHIN 24 HOURS of receipt. You will be promptly notified if there will be a delay. We do not accept COD orders.

Shipping Within the US

Our online store will have a drop down selection for UPS (United Parcel Service) or USPS (US Postal Service) shipping shown. We have a daily UPS & USPS pick up at our office. Our shipping charges are based on the weight of the package and whatever UPS or USPS charges are--we do not add handling fees.

Shipping Outside the US

We ship all over the world via the United States Postal Service (USPS). In fact, a large portion of our business is done outside the US and has been for many years. Our online store will provide you with several shipping options based on the weight of your shipment. Below are the shipping options listed in the order of price:

• First Class International - For orders that are 4 pounds or less. Shipping can take anywhere from 2 weeks to 2 months, depending on Customs in your country. There is no tracking available with this option. If this option is shown as $0.00 in our online store, it is not available for your order because it's too heavy. If this is the case, please don't choose this option as it will delay your order because we'll need to contact you with shipping options.


• Priority Mail International - Takes 1-2 weeks to arrive, depending on Customs. There is limited tracking available for this method.


• Priority Express Mail International - Takes about 3-5 working days, depending on Customs. Tracking is available for this method.

A note about USPS Tracking - It's pretty limited and nothing like UPS or other courier services. Sometimes it doesn't get updated and you may just see the date it left here. This is totally out of our control, but just want to make you aware.

Custom fees and taxes are not included in the price of shipping.

Canadian Customers - Some of you have US shipping addresses that saves you quite a bit of money in postage. We discovered another service that seems like a pretty good option, although we have no experience with it so far. It's called Border KinekPoint and for a small fee, they provide you with a US shipping point. You can find details about it here.

Note: Our epoxy cannot be shipped outside the US at this time.

Glen-L 100% 30-Day Money Back Returns

We want you to be fully satisfied with your Glen-L purchase. If you are not happy with your product, return it to us within 30 days of receipt and we will refund your money, less shipping. We just ask that the product be returned in the condition that it was received and that you pre-pay the return postage. You don't have to give us a reason for the return, but we would sure like to know so we can improve our products and/or service. We value our clients and strive to be the best that we can.

Remember that we are available by phone or email to help you decide which boat to build so you can make the right choice for your needs. Also, we have study plans available for many designs to order prior to purchasing the full plans and patterns. And, our Boatbuilder Forum is an excellent place to ask questions of those who have built our designs and can provide un-biased opinions about our designs.

Free Shipping Guidelines

Our Free Shipping offer is only valid for orders placed with a valid coupon code when we are running a promotion. Only orders shipped via Standard Ground shipping and within the Continental US will apply. This offer cannot be combined with other special promotions and coupons and cannot be used on previous orders. Limit one shipment per customer.

Some product exclusions apply. Items not eligible for this promotion include, Frame kits, any items over 6' in length, as well as any other heavy and/or oversized items that cannot be shipped UPS Ground or items that require additional UPS charges. Excluded items are at the sole discretion of Glen-L Marine and may include additional items not listed here.

If you have any other questions about shipping please call us at 1-888-700-5007 or 562-630-6258 or email us.